Eight Workflows - One per Stage, Plus Intake, Replies and the Reopen Window

Eight Workflows - One per Stage, Plus Intake, Replies and the Reopen Window A workflow diagram generated by Archify. 01 / Intake router - form 02 / New - via Add to Workflow 03 / Urgent - stage trigger 04 / In Progress - stage trigger 05 / Awaiting Reply - stage trigger 06 / Resolved - stage trigger EX / Reply handler - customer replied Form Submitted · Submit a Support Ticket · Intake router - form Form Submitted Submit a Support Ticket Open Ticket? · Find Opportunity · Intake router - form Open Ticket? Find Opportunity Add to It · note, ping, Email 5 · Intake router - form Add to It note, ping, Email 5 Release Timer · old Awaiting Reply · New - via Add to Workflow Release Timer old Awaiting Reply Ticket Number · padded date + time · New - via Add to Workflow Ticket Number padded date + time Open the Ticket · new opp + copy fields · New - via Add to Workflow Open the Ticket new opp + copy fields Email 1 · ticket received · New - via Add to Workflow Email 1 ticket received Category Router · tag + notify team · New - via Add to Workflow Category Router tag + notify team Tag Urgent · priority-urgent · Urgent - stage trigger Tag Urgent priority-urgent Alert Team · email (SMS optional) · Urgent - stage trigger Alert Team email (SMS optional) Release Timer · exit Awaiting Reply · In Progress - stage trigger Release Timer exit Awaiting Reply Clear Urgent Tag · now being worked · In Progress - stage trigger Clear Urgent Tag now being worked We're On It · optional, off · In Progress - stage trigger We're On It optional, off Email 2 · info needed · Awaiting Reply - stage trigger Email 2 info needed Wait 3 Days · still waiting? · Awaiting Reply - stage trigger Wait 3 Days still waiting? Email 4 · reminder · Awaiting Reply - stage trigger Email 4 reminder Wait 2 Days · still waiting? · Awaiting Reply - stage trigger Wait 2 Days still waiting? Auto-close · move to Resolved · Awaiting Reply - stage trigger Auto-close move to Resolved Release Timer · exit Awaiting Reply · Resolved - stage trigger Release Timer exit Awaiting Reply Reopen Window · tag on for 7 days · Resolved - stage trigger Reopen Window tag on for 7 days Stamp Date · Date Resolved · Resolved - stage trigger Stamp Date Date Resolved Email 3 · the resolution · Resolved - stage trigger Email 3 the resolution CSAT · optional, +1 day · Resolved - stage trigger CSAT optional, +1 day Customer Replied · email or SMS · Reply handler - customer replied Customer Replied email or SMS Find Ticket · latest in Support · Reply handler - customer replied Find Ticket latest in Support Current Stage? · branch · Reply handler - customer replied Current Stage? branch To In Progress · Awaiting, or in window · Reply handler - customer replied To In Progress Awaiting, or in window Notify Owner · reply or reopen · Reply handler - customer replied Notify Owner reply or reopen yes no Legend Customer email Workflow step Decision Wait, then check stage Ticket record Team alert Trigger