Intake Router - One Open Ticket per Customer

Intake Router - One Open Ticket per Customer A workflow diagram generated by Archify. 01 / Customer 02 / Intake router 03 / Open ticket EX / New ticket Look it up Add or open Submits Form · any time · Customer › Look it up Submits Form any time Email 5 · added to your ticket · Customer › Add or open Email 5 added to your ticket Find Opportunity · Support Tickets, latest · Intake router › Look it up Find Opportunity Support Tickets, latest Still Open? · status Open, not Resolved · Intake router › Look it up Still Open? status Open, not Resolved Add Note · + ping the owner · Open ticket › Add or open Add Note + ping the owner Back to In Progress · only if Awaiting Reply · Open ticket › Add or open Back to In Progress only if Awaiting Reply Add to Workflow · NEW sequence · New ticket › Look it up Add to Workflow NEW sequence Email 1 · ticket received · New ticket › Add or open Email 1 ticket received not found found closed yes Legend Customer email Workflow step Decision Ticket record Customer